Privacy Policy for Car Wash Customer App
Effective date: July 20, 2026
Car Wash Customer App
com.example.customer_app
MonkDevelopers
Introduction
This Privacy Policy describes how MonkDevelopers ("we", "us", "our") collects, uses, and protects your information when you use the Car Wash Customer App (Google Play package com.example.customer_app) to book car wash and detailing services. It applies solely to this app and the services booked through it.
Using the app is also subject to our Terms & Conditions. Where those terms describe what we do, this policy describes what we collect to do it.
Information We Collect
We collect only what is needed to confirm a booking, deliver the service, and take payment.
Account details
Your name, mobile number, and email address, provided when you register. Your mobile number is used to verify your account and to contact you about a booking in progress.
Vehicle details
Make, model, registration number, and any handling notes you supply. These determine the correct service and pricing, and let our staff identify your vehicle on arrival.
Booking history
The services, locations, time slots, and add-ons you have booked, so you can review past washes and rebook quickly.
Payment records
Payments are processed by our payment gateway (Razorpay). We receive and store a transaction reference, amount, and status — we never receive or store your full card number, CVV, UPI PIN, or net-banking credentials.
Service photographs
Pre-wash and post-wash photographs of your vehicle, captured by our staff to document its condition before and after service. These support quality checks and any damage claim you or we may raise.
Location
If you grant permission, your device location is used to show nearby service locations and, for doorstep bookings, to help staff reach your vehicle. You can decline or revoke this permission in your device settings and still book by selecting a location manually.
Device and diagnostic data
Device model, operating system version, app version, and crash or error reports, used to keep the app reliable.
How We Use Your Information
We use the information above to:
Create and secure your account, and verify it is you.
Confirm, schedule, reschedule, and cancel bookings, and assign staff and locations to fulfil them.
Process payments, issue receipts, and handle refunds for eligible cancellations.
Document vehicle condition before and after service, and resolve any damage claim.
Send booking notifications — confirmations, staff arrival, and completion updates.
Respond to your support requests, ratings, and reviews.
Diagnose faults and improve service quality.
Notifications and Communications
We send push notifications and SMS relating to your bookings — confirmation, staff arrival, and completion. These are service messages tied to a booking you made. Any promotional messaging is separate, and you can opt out of it without losing service notifications.
Sharing Your Information
We do not sell your personal information. We share it only in these limited circumstances:
Our staff
The employee assigned to your booking sees the details needed to perform it — your name, contact number, vehicle details, and service location.
Payment gateway
Razorpay processes your payment and handles your card or UPI credentials directly under its own privacy policy.
Service providers
Hosting, SMS or push-notification delivery, and crash diagnostics providers act on our behalf and are restricted from using your data for their own purposes.
Legal requirements
Where disclosure is required by law, regulation, or a valid order of a court or authority.
Data Retention
We retain account and booking records for as long as your account is active and thereafter only as needed to meet tax, accounting, and other legal obligations, or to resolve a dispute. Service photographs are retained for a limited period sufficient to cover the damage-claim window, then deleted. Diagnostic data is retained in aggregated or anonymised form.
Data Security
Data is transmitted over encrypted connections and access to customer records is restricted to authorised personnel who need it to perform their duties. No system can be guaranteed completely secure, but we take reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access.
Your Rights and Choices
Access and correction
You can view and edit your profile and vehicle details in the app at any time.
Account deletion
You can request deletion of your account and associated personal data by emailing us at the address below. We will action the request subject to records we are legally required to keep, such as tax invoices.
Permissions
Location, camera, and notification permissions can be granted or revoked at any time in your device settings.
Children's Privacy
The app is intended for users aged 18 and above and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with information, contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the app or by other reasonable means, and update the effective date at the top of this page.
Governing Law
This policy is governed by the laws of India, including applicable data protection legislation. Any dispute is subject to the exclusive jurisdiction of the competent courts at Bengaluru, Karnataka.
12. Contact Us
If you have any questions about this Privacy Policy, or wish to access, correct, or delete the data held about you, contact us:
MonkDevelopers
monkdevelopers4@gmail.com